Customer Service Representative
2 months ago
The primary function of the Customer Service Representative (CSR) is to provide exemplary service to Nelson-Jameson customers via incoming phone calls, web and fax communications. The CSR staff will assist customers through order processing and expediting, quotes, repairs, returns, delivery information, product knowledge, research, problem solving and follow-up. Attention to detail, strong interpersonal communication skills, and a willingness to collaborate within the department and with other business units is essential.
Duties/Responsibilities:
•Handles incoming calls as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, professional overall service.
•Processes incoming quotes, orders, repairs and returns by entering into the computer system in a timely, accurate, and efficient manner.
•Initiates callbacks to customers as needed for delivery, pricing, product and other order detail verification.
•Processes new customer account requests with proper and timely paperwork completion and pleasant, professional communications.
•Keeps current on promotional events and new products, effectively informing customers on such events.
•Uses good judgment in referring customers to others for technical assistance, utilizing conferencing when this improves service to the customer and increases knowledge-base for the CSR.
•Listens actively to the customers to identify needs and provide solutions.
•Builds a positive rapport, and thus customer loyalty, with new and existing customers through exemplary service.
•Collaborates with other departments to provide the best service to customers through effective teaming.
•Serves as a backup to cover the front desk to check in visitors and perform any other front desk related duties.
•Other duties as assigned
Required Education and Experience:
•High school degree or equivalent.
•Computer knowledge skills and ability.
Preferred Education and Experience:
•Education: Post-secondary degree.
•Experience: General office experience, telephone customer service or similar experience.
Why Nelson-Jameson:
•Compensation: Starting at $18.00 per hour
•Comprehensive Benefits Package
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, use hands to handle, or feel, and talk, or hear. The employee is occasionally required to stand, walk, or stoop.
The employee must occasionally lift and/or move up to 25#. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
An office environment is typical in this position. The noise level is generally quiet.
Work Week:
Hours: 40 Days: Monday - Friday, 8:30a.m. - 5:00p.m. Overtime: As needed
The above is an overview of the position described and is not intended to be all inclusive. To perform this job successfully, an individual must be able to perform each responsibility and duty satisfactory. The qualifications including physical demands, listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Customer Service Representative
1 week ago
Jerome, Idaho, United States Nelson-Jameson, Inc. Full timeJob Summary:The primary function of the Customer Service Representative is to provide exceptional service to Nelson-Jameson customers via incoming phone calls, web and fax communications. The CSR staff will assist customers through order processing and expediting, quotes, repairs, returns, delivery information, product knowledge, research, problem solving...
-
Customer Service Representative
2 weeks ago
Jerome, Idaho, United States State Farm Insurance Full timeState Farm Insurance **Job Summary:** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. **Key Responsibilities:** * Assist customers with inquiries, complaints, and policy changes * Provide accurate and timely information regarding insurance products and services * Process policy...
-
Customer Service Representative
1 month ago
Jerome, Idaho, United States Nelson-Jameson, Inc. Full timeJob Summary:The Customer Service Representative plays a vital role in delivering exceptional service to Nelson-Jameson customers through various communication channels. This position requires a strong focus on providing timely and accurate assistance, ensuring customer satisfaction and loyalty.Duties and Responsibilities:Respond to customer inquiries in a...
-
Customer Service Representative
1 week ago
Jerome, Idaho, United States Nelson-Jameson, Inc. Full timeJob Summary:The Customer Service Representative is responsible for providing exceptional service to Nelson-Jameson customers through various communication channels. The ideal candidate will possess excellent interpersonal skills, attention to detail, and a willingness to collaborate with the team.Duties/Responsibilities:Respond to customer inquiries in a...
-
Customer Service Representative
1 week ago
Jerome, United States Wingstop Restaurants Full timeDelivering World Class ServiceAs a Guest Service Team Member at Wingstop, you will be responsible for providing authentic, positive, and genuine experiences to our guests. Your key responsibilities will include: Greeting guests and interacting with them in a friendly and welcoming manner Taking and delivering orders in a timely and efficient manner...
-
Customer Service Representative
1 month ago
Jerome, United States Wingstop Restaurants Full timeDeliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop Wabash Ave. As a key member of our crew, you'll be responsible for providing exceptional service to our guests, ensuring they have a positive and authentic experience with every visit.Key Responsibilities:Act as the face and voice of...
-
Customer Service Representative
2 weeks ago
Jerome, United States Wingstop Restaurants Full timeDeliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop Wabash Ave. As a key member of our crew, you'll be responsible for providing exceptional service to our guests, ensuring they have a positive and authentic experience with every visit.Key Responsibilities:Act as the face and voice of...
-
Front Counter Representative
1 week ago
Jerome, Idaho, United States Wickel Tire Pros Full timeJob OverviewWickel Tire Pros is seeking a highly organized and detail-oriented Front Counter Representative to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, answering phone calls, and performing various administrative tasks.Key ResponsibilitiesAnswering and transferring phone calls to...
-
Cashier & Front End Services Representative
1 month ago
Jerome, Idaho, United States Wal-Mart Stores , Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Cashier & Front End Services team member to join our Walmart team. As a Cashier, you will play a critical role in providing excellent customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service, responding to customer...
-
Customer Service Specialist
2 months ago
Jerome, United States Stinker Stores Full timeAre you Stinkin Awesome? Do you want a job that provides opportunities for growth and advancement within the company? How about a job that offers competitive benefits? Or, maybe a job that allows you to have fun and interact with an awesome team? If so, apply at Stinker Stores! Founded in 1936, Stinker and its Fearless mascot Polecat Pete, have been an...
-
Customer Service Specialist
3 weeks ago
Jerome, United States Stinker Stores (Mary Ann Meade) - DE Full timeAre you Stinkin Awesome? Do you want a job that provides opportunities for growth and advancement within the company? How about a job that offers competitive benefits? Or, maybe a job that allows you to have fun and interact with an awesome team? If so, apply at Stinker Stores! Founded in 1936, Stinker and its Fearless mascot Polecat Pete, have been an...
-
Outside Parts Sales Representative
2 weeks ago
Jerome, Idaho, United States Kenworth Sales Full timeJob SummaryWe are seeking a highly motivated and experienced Outside Parts Sales Representative to join our team at Kenworth Sales Company. As a key member of our sales team, you will be responsible for soliciting parts sales from new and established customers in assigned territories.Key ResponsibilitiesSolicit sales of trucks parts marketed by the Company...
-
Route Sales Representative
4 days ago
Jerome, Idaho, United States FRITO LAY Full timeJob SummaryThe Frito-Lay Sales and Service Representative is a full-time position responsible for delivering, selling, and merchandising Frito-Lay's complete line of products to local stores. This role involves driving a Frito-Lay truck to different stores, unloading orders, merchandising product, partnering with store managers to increase sales, ordering,...
-
Hospitality Services Representative
1 month ago
Jerome, Idaho, United States St. Luke's Health System Full timeOverviewSt. Luke's Health System is seeking a skilled Hospitality Services 1 to join our Food and Nutrition Services team. As a key member of our team, you will play a vital role in supporting patient meals and providing exceptional service to our patients.ResponsibilitiesDeliver meals to patients, utilizing patient identification tools to ensure accurate...
-
Mobile Diesel Service Technician
4 weeks ago
Jerome, United States Rush Enterprises Full timeAdvertised Job Description: The Mobile Service Technician is responsible for maintaining the fleet for clients and to handle service calls at client locations. Provide service to our customers while maintaining exceptional customer service. This can include: cleaning, maintenance, visual inspection, and removal of parts and attachments. Installation with the...
-
Customer Service Ambassador
1 week ago
Jerome, Idaho, United States Family Dollar Full timepAsaCustomerServiceRepresentativeatFamilyDollar,youwillberesponsiblefordeliveringexceptionalcustomerexperiences.Keyresponsibilitiesincludegreetingcustomers,assistingwithmerchandiseselection,andcompletingcashregistertransactions.Youwillalsobeexpectedtoanswerquestionsregardingthestoreanditsproducts.Thisroleisidealforindividualswhoenjoyworkinginafast-pacedretai...
-
Rural Mail Carrier Associate
2 weeks ago
Jerome, United States US Postal Service Full timeJob Summary As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a designated rural route. This role requires a strong work ethic, attention to detail, and excellent customer service skills. Key Responsibilities: Deliver mail and packages to customers along a prescribed rural...
-
RV Sales Representative
2 weeks ago
Jerome, Idaho, United States BISHS RV INC Full timeJob OverviewBish's RV INC is seeking a highly motivated and customer-focused RV Sales Associate to join our team. As a key member of our sales team, you will be responsible for creating exceptional customer experiences, driving sales growth, and contributing to the success of our organization.Key ResponsibilitiesDevelop and execute a sales strategy to meet...
-
City Carrier Assistant
1 month ago
Jerome, United States US Postal Service Full timeJob SummaryAs a City Carrier Assistant with the US Postal Service, you will be responsible for delivering and collecting mail on foot or by vehicle in a prescribed area. You will also maintain professional and effective public relations with customers and others.Key ResponsibilitiesDeliver and collect mail in a prescribed areaMaintain professional and...
-
Service Coordinator
2 weeks ago
Jerome, Idaho, United States BISHS RV INC Full timeJob SummaryWe are seeking a highly organized and detail-oriented Service Admin to join our team at Bish's RV INC. As a Service Admin, you will play a critical role in ensuring the smooth operation of our service department.Key ResponsibilitiesSchedule and confirm appointments with customers and techniciansProvide exceptional customer service and respond to...