Customer Service Representative

1 week ago


Jerome, Idaho, United States Nelson-Jameson, Inc. Full time

Job Summary:

The Customer Service Representative is responsible for providing exceptional service to Nelson-Jameson customers through various communication channels. The ideal candidate will possess excellent interpersonal skills, attention to detail, and a willingness to collaborate with the team.

Duties/Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Process orders, quotes, and returns accurately and efficiently.
  • Initiate callbacks to customers for delivery and pricing verification.
  • Assist with new customer account requests and maintain accurate records.
  • Stay up-to-date on promotional events and new products to effectively inform customers.
  • Use good judgment to refer customers to technical assistance when necessary.
  • Build positive relationships with customers through exceptional service.
  • Collaborate with other departments to provide seamless customer service.
  • Perform other duties as assigned.

Required Education and Experience:

  • High school degree or equivalent.
  • Basic computer knowledge and skills.

Preferred Education and Experience:

  • Post-secondary degree.
  • General office experience, telephone customer service, or similar experience.

Why Nelson-Jameson:

Nelson-Jameson offers a comprehensive benefits package and a competitive starting salary of $18.00 per hour.

Physical Requirements:

The physical demands of this role include sitting, using hands to handle objects, and talking or hearing. Occasional standing, walking, or stooping may be required. The employee must occasionally lift and/or move up to 25#. Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment is typically an office setting with a quiet noise level.

Work Week:

Hours: 40Days: Monday - Friday, 8:30a
5:00pm Overtime: As needed



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