Racquet Sports Department Head

6 days ago

Palatine, Illinois, United States Midtown Athletic Clubs Full time

Midtown Athletic Club is seeking a highly skilled Racquet Sports Department Head to oversee racquet sport programming and all aspects of the racquet sports experience within the club.

The ideal candidate will be a charismatic leader who can provide inspirational leadership to their team of supervisors, coaches, and administrative support personnel.

Duties and Responsibilities:

  • Recruit, hire, on-board, and train Racquet Sports personnel based on Midtown core values.
  • Provide regular class audits, coaching, training, and personal development opportunities to grow and develop your people and programs.
  • Assist coaches with goal setting and hold each coach accountable to achieve their goals.
  • Ensure all Racquet Sports programs are delivered in a manner consistent with Midtown brand standards.
  • Collaborate with the National Racquet Sports Director on operational processes, hiring, and program reporting.
  • Plan, organize, and direct all tennis, paddle, squash, and pickleball related programs, activities, and events.
  • Submit all requests for programs, activities, and events in a timely fashion to marketing and CSI.
  • Maintain a clean and well-organized tennis court environment.
  • Hold your team accountable for the internal promotion and delivery of quality member experiences.
  • Maintain a member focus and be present and accessible to the club membership.
  • Ensure all member questions and concerns are addressed in a timely fashion.
  • Teach a limited number of hours of primarily group racquet sport lessons to adults and juniors.
  • Serve as a key member of the Senior Leadership Team to achieve the overall goals of the club for new membership acquisition, new member onboarding, member retention, and financial performance.
  • Regularly serve as Manager on Duty and complete MOD walk-throughs, checklist, and be the on-site leadership support for all areas of the club.
  • Assist the General Manager by preparing monthly variance reports and with the preparation of the Racquet Sports budget.
  • Participate in weekly meetings with the National Racquet Sports Director and other RSMs.
  • Organize regular Racquet Sports Department meetings to communicate/cascade information relevant to the success of the department, the club, and the company.
  • Communicate on a timely basis with corporate support – Marketing, PX, IT, Accounting, Payroll, and CSI.
  • Own the performance of your department by driving revenues and controlling expenses.
  • Track and report on KPIs including program participation, coach-to-student ratios, payroll ratios, student retention, and new-member engagement.

Core Values:

  • Win Together
  • Glass Half-full
  • Passionate about Helping Others
  • Better than Yesterday
  • Kind

Expected Behaviors:

  • Charismatic leader
  • Detail oriented
  • Adaptable
  • Bias for action
  • Strives for excellence
  • Willing to do what it takes to be successful

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