Customer Service Representative

4 weeks ago


Granite City, Illinois, United States Felicia Perigo - State Farm Agent Full time
Job OverviewAs a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. This role is ideal for individuals who are passionate about delivering outstanding service and are looking for a challenging and rewarding career opportunity.

Key Responsibilities:
  • Establish and maintain strong relationships with clients through regular communication and follow-up.
  • Provide prompt and accurate responses to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Work closely with the agent to develop and implement marketing strategies to drive business growth.
  • Identify and support local community events to enhance our market presence.
As a valued member of our team, you will receive:
  • Competitive hourly pay
  • Paid time off (vacation and personal/sick days)
  • Opportunities for professional growth and development
  • Recognition and rewards for outstanding performance
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and time management skills
  • Self-motivated and proactive in problem-solving
  • Ability to work in a team environment and build strong relationships with colleagues


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