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Family Support Case Manager

2 months ago

New York, United States Osborne Association Full time
Job Overview

The Osborne Association is dedicated to supporting individuals, families, and communities impacted by the criminal justice system. Our mission is to provide avenues for healing, restoration, and growth, while advocating for justice and equity.

We are currently seeking a Case Manager for our Kinship Reentry Program. This role involves delivering comprehensive services to families, which includes counseling support, crisis intervention, and resource referrals. The Case Manager will be responsible for coordinating and implementing services, as well as monitoring and evaluating outcomes for each family served. This position requires maintaining collaborative relationships with referral partners and reentry service providers.

Compensation: $27.47 per hour

Key Responsibilities:
  • Conduct assessments and intakes to provide direct services.
  • Document service activities and maintain accurate case notes in the organization's database.
  • Prepare and submit necessary correspondence and reports to validate program processes.
  • Review screening forms of new participants and make appropriate referrals.
  • Compose detailed progress notes that capture essential participant information.
  • Offer supportive counseling to families in need.
  • Provide crisis intervention when necessary.
  • Conduct routine home visits to monitor client engagement.
  • Track and document client progress towards service plan goals.
  • Identify and access external services and resources to support families.
  • Facilitate orientation sessions for new participants.
  • Prepare for audits as required.
  • Regularly follow up with participants to ensure satisfaction with services.
  • Contribute to program development and innovation.
  • Attend required training sessions.
  • Assist in recruitment and outreach efforts.
  • Participate in in-person collaboration with colleagues.
  • Perform additional duties as assigned.
Qualifications:

Minimum Requirements:

  • Bachelor's degree in criminal justice, social work, or psychology; or a High School Diploma with 5 years of relevant case management experience.
  • At least one year of case management or related experience.
  • Experience working with families and the criminal justice population.
Essential Skills:
  • Strong interpersonal skills and attention to detail.
  • Excellent oral and written communication abilities.
  • Effective time management and organizational skills.
  • Willingness to work some evenings and occasional weekends.
  • Proficiency in CARES, MS Word, Excel, Google Suite, and database management.
  • Familiarity with community resources.
  • Problem-solving and conflict resolution skills.
  • Ability to remain calm in crisis situations.
  • Local travel may be required.
  • Proven ability to collaborate with diverse groups.
  • Capacity to manage multiple tasks effectively under pressure.
Benefits:

Osborne offers a comprehensive benefits package that includes a four-week vacation, tuition reimbursement, flexible work schedules, and excellent medical, dental, and vision insurance, along with a 403(b) retirement plan with company matching. We are committed to career development through ongoing training and personalized development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. We value diversity and encourage applications from individuals of all backgrounds.

Thank you for considering a career with the Osborne Association. Please include a cover letter with your application.