Family Support Coordinator

1 month ago

New York, New York, United States 1st Choice, LLC Full time
Job Overview

1st Choice, LLC is seeking a highly skilled Family Support Coordinator to join our team. As a key member of our organization, you will play a vital role in ensuring the success of our Children and Youth Evaluation Service (C-YES) program.

Key Responsibilities
  1. Outreach and Engagement
  • Conduct thorough outreach to gather consumer information and identify stakeholders involved in the consumer's care.
  • Perform timely outreach and achieve productivity targets related to scheduling assessment appointments with the appropriate individuals.
  • Document all outreach activities for tracking and reporting purposes.
Scheduling and Coordination
  • Schedule assessment appointments with appropriate resources, ensuring that the process runs efficiently and that consumer needs are met.
  • Assist in scheduling appointments with Registered Nurses and participate in appointments when possible.
Consumer Education and Inquiries
  • Respond to inquiries from stakeholders, providing education about the C-YES program and associated services.
  • Ensure that families and caregivers fully understand the services available to them.
Case Management and Support
  • Provide case management services to support the consumer's plan of care.
  • Identify and connect families with appropriate referrals and community resources that align with their care plan.
  • Follow up to ensure that consumers access community providers and resources as outlined in the care plan.
Program Compliance and Efficiency
  • Adhere to all work instructions, policies, and procedures related to the C-YES project.
  • Identify areas for process improvement and ensure that the scheduling process meets program objectives.
  • Meet all standards set forth for this position in the annual performance criteria and bonus template.
Other Duties
  • Perform other tasks as assigned by management to ensure project success.
Requirements
  • Education
    • Bachelor's Degree from an accredited college or university.
  • Experience
    • 1-3 years of experience in case management, specifically in a telephonic capacity.
  • Skills
    • Proficient in MS Excel and capable of quickly learning new software programs.
    • Strong organizational, interpersonal, written, and verbal communication skills.
    • Ability to work efficiently in a fast-paced, deadline-driven environment.
    • Able to multitask and work independently, as well as collaboratively within a team.
Preferred Qualifications
  • Education
    • Bachelor's Degree in Social Work or another mental health-related field from an accredited college or university.
  • Experience
    • Experience working with pediatric psychiatric and/or medically fragile patients.
  • Skills
    • Bilingual skills are preferred but not required (commonly spoken languages such as Spanish, Russian, or Haitian Creole are a plus).
Additional Information
  • Location: Hybrid position based in New York, with a combination of remote work and in-person responsibilities at the office or with clients as required.
  • Travel: Occasional travel may be required within New York State for in-person consumer support needs.

1st Choice, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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