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Insurance Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Insurance Customer Service Representative to join our team at Tower Insurance Associates, Inc. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving coverage questions, and maintaining accurate records.
Key Responsibilities- Establish and maintain strong relationships with clients, potential clients, and companies we represent through effective communication and follow-up.
- Support teammates with follow-up for clients and prospects, ensuring timely and accurate responses to client needs.
- Research and resolve coverage questions, providing clear and concise explanations to clients.
- Maintain accurate and up-to-date client files, processing routine correspondence between our agency and clients or companies.
- Cultivate new opportunities and offer additional lines of insurance through consultative selling, identifying potential sales opportunities and developing strategies to increase revenue.
- Assist with other office duties as needed, demonstrating flexibility and a willingness to adapt to changing priorities.
- Proficient in Microsoft Word, Excel, Outlook, and a calculator, with the ability to type quickly and accurately.
- Excellent communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner.
- Organized, structured, punctual, and reliable, with a strong attention to detail and ability to follow rules and procedures.
- Patient, respectful, and trustworthy, with a friendly and supportive demeanor.
We offer competitive wages between $12-$20 per hour, depending on experience, as well as bonuses for performance and other benefits.
Experience and TrainingNo previous insurance experience is required, as we will provide training and education to the successful candidate. However, having previous experience in the insurance industry is a plus.
This is a remote position, offering flexibility and work-life balance.
