Digital Transformation Manager
2 weeks ago
Sutherland is a digital transformation company that drives exceptional experiences for customers and employees through strategic partnerships and operational excellence.
We focus on generating strategic and operational outcomes for our clients, leveraging digital technologies, platforms, and infrastructure to deliver impactful results across 144 countries, with a network of 19 delivery centers and 40,000 professionals globally.
Our team has been trusted to take care of our clients' customers for over 37 years, striving to earn their trust every day.
We pioneer innovative robotic automation, investing consistently in key capabilities and acquiring strategic assets to enhance our design capabilities, which blend human insight, design thinking, and process engineering.
We utilize cutting-edge robotic automation, conversational AI techniques, AI-ML enhanced products, and cloud-based platforms to bring our designs to life, ensuring trust and value in all our relationships.
We help our clients boost productivity, cut costs, increase customer loyalty, generate additional revenue, reduce time-to-market, and efficiently enter new markets.
We stand by our results, with 61% of our business based on outcomes, ensuring our success is clearly tied to our clients' success.
Today, over 60% of our revenues come from clients with us for more than 11 years, with 40% from Fortune-50 and 56% from Fortune-500 clients.
Our digital infrastructure spans 144 countries, with delivery centers in 19 countries, handling over 43 million transactions monthly for around 70 clients.
We're a united team of 38,000 global professionals, operationally efficient, culturally integrated, and committed to our clients and to each other, under the One Sutherland umbrella.
Key Responsibilities:
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