Customer Service Representative

1 month ago


Yonkers, New York, United States Workoo Technologies Full time
About the Job

Customer Service Representative - Remote

Primary Role:

As a Customer Service Representative, you will be responsible for handling customer inquiries, orders, and technical support via phone, email, or live chat. You will work closely with distributors, dealers, and consumers to provide exceptional customer service and support.

Duties and Responsibilities:

  1. Respond to customer inquiries in a timely and professional manner.
  2. Enter custom and stock orders into the order system.
  3. Assist customers with information on Latham products and brands.
  4. Ensure timely response to claims, remakes, and order information.
  5. Exhibit a willingness to reach target goals for performance and production.
  6. Exhibit professional and courteous demeanor, technical accuracy, and conformance to company policies and practices.
  7. Recommend corrective services to address customer concerns.
  8. Obtain and apply knowledge of pricing structures and programs.
  9. Know the customers and understand their method of doing business to provide meaningful service.
  10. Work within the team as a resource and to ensure workflow procedures are carried out expeditiously.

Qualifications:

  • Minimum of Associate's degree; Bachelor's degree a plus.
  • Minimum 1-3 years of Customer Service experience.
  • Pool industry experience preferred; previous experience in manufacturing, distribution, and/or design is a plus.
  • Excellent computer skills: Microsoft Office Suite, specifically Outlook, Word, and Excel.
  • Exceptional customer service delivery skills: telephone, interpersonal communication, problem resolution.
  • Excellent multi-tasking, priority-setting, time management, and organizational skills.
  • Ability to work overtime as required.
  • Flexibility to work at home/remotely as deemed necessary.


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