Hotel Cleaning and Guest Service Associate

5 days ago


Rochester, New York, United States Comfort Suites Rochester Full time

Company Overview:

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Highgate Hotels is a renowned real estate investment and hospitality management company with a strong presence in the US, Europe, Latin America, and the Caribbean. With an impressive portfolio of global properties valued at over $20B, Highgate provides expert guidance through all stages of the hospitality property cycle, from planning and development to recapitalization or disposition.

Salary:

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$15.00 per hour

Job Description:

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The House Attendant plays a crucial role in maintaining the cleanliness and comfort of our guests by ensuring the maintenance and upkeep of assigned areas and equipment. This includes delivering items to guestrooms, handling luggage assistance, and responding to emergency procedures.

Responsibilities:

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  • Buff marble floors daily according to hotel standards
  • Shampoo carpets in public areas according to hotel standards
  • Shampoo furniture as needed
  • Handle requests for luggage assistance in a friendly and efficient manner
  • Handle items for "Lost and Found" according to hotel standards
  • Clean guestrooms as needed
  • Maintain hotel equipment in proper working order
  • Maintain storage of hotel equipment in proper area
  • Complete special projects assigned by the Housekeeping Manager
  • Ensure overall guest satisfaction

Qualifications:

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  • High School diploma or equivalent and/or experience in a hotel or related field preferred
  • Ability to exert up to 100 pounds of force occasionally and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
  • Ability to stand during entire shift
  • Effective communication skills both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner

About Comfort Suites Rochester:

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Located at 2085 Hylan Drive, Rochester, NY 14623, Comfort Suites Rochester offers comfortable accommodations and exceptional service to its guests. As a member of our team, you will have the opportunity to work in a dynamic environment and contribute to providing an excellent guest experience.



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