Guest Service Ambassador
2 days ago
As a Guest Service Ambassador at Homewood Suites Rochester, you will play a vital role in ensuring our guests have an exceptional stay. Your primary responsibility will be to maintain clean and attractive guestrooms while providing attentive, courteous, and efficient service.
About the Role
The successful candidate will thoroughly clean guestrooms according to standards, complete pre-cleaning duties, remove trash and dirty linen, keep hallways and public areas clean, restock housekeeping carts, replenish chemical bottles, and report any issues to the Housekeeping Supervisor/Manager. You will also ensure overall guest satisfaction and handle items for 'Lost and Found' according to standards.
Requirements
To be considered for this role, you should have a High School diploma or equivalent and/or experience in a hotel or related field. You must be able to exert up to 50 pounds of force occasionally, stand during entire shifts, and effectively communicate with all levels of employees and guests. Estimated salary for this position is around $25,000-$30,000 per year, depending on location and experience. The ideal candidate will thrive in a fast-paced environment and provide excellent customer service.
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