Retention Customer Experience Advocate

1 day ago


Boise, Idaho, United States PPLSI Full time

Job Overview: Retention Customer Experience Advocate

Estimated Salary: $55,000 - $75,000 per year

PPLSI is seeking a seasoned and passionate Retention Customer Experience Advocate to join our team. As a Retention Customer Experience Advocate, you will be responsible for delivering exceptional customer experiences, resolving member issues, and selling the benefits and value of PPLSI's products and services.

Key Responsibilities:

  • Be an advocate for PPLSI and its products.
  • Earn member trust and rebuild the relationship through effective problem resolution, reselling the benefits and value of PPLSI's products and services.
  • Maintain professional and empathetic interactions.
  • Maintain adherence to flexible call flow.
  • Participate in ongoing training and development.
  • Utilize feedback to improve performance.
  • Drive to set aggressive goals and surpass them.

Requirements:

  • High school diploma or equivalent required.
  • 1+ years in customer service experience preferred.
  • Comfortable utilizing technology.
  • Previous customer service experience preferred.
  • Strong active listening skills and ability to overcome objections.
  • Ability to multi-task, prioritize, and manage time effectively.

Company Overview:

PPLSI is a leading provider of legal expense plans to consumers, protecting and empowering over 4.1 million lives across the U.S. and Canada. Our mission is to provide affordable, accessible legal coverage to as many people as possible.

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