Inbound Retention Team Member Consultant
1 day ago
Job Description: Inbound Retention Team Member Consultant
Estimated Salary: $50,000 - $70,000 per year
We are looking for a highly motivated and results-driven Inbound Retention Team Member Consultant to join our team. As an Inbound Retention Consultant, you will be responsible for building relationships with members, resolving their issues, and selling the benefits and value of PPLSI's products and services.
Key Responsibilities:
- Be an advocate for PPLSI and its products.
- Earn member trust and rebuild the relationship through effective problem resolution, reselling the benefits and value of PPLSI's products and services.
- Maintain professional and empathetic interactions.
- Maintain adherence to flexible call flow.
- Participate in ongoing training and development.
- Utilize feedback to improve performance.
- Drive to set aggressive goals and surpass them.
Requirements:
- High school diploma or equivalent required.
- 1+ years in customer service experience preferred.
- Comfortable utilizing technology.
- Previous customer service experience preferred.
- Strong active listening skills and ability to overcome objections.
- Ability to multi-task, prioritize, and manage time effectively.
Benefits:
PPLSI offers a comprehensive benefits package, including a 401(k) plan with employer matching, quarterly employee bonus programs, and a rich employee benefit program starting on day 1 with low-cost options for medical, dental, vision, and other voluntary benefits.
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