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Automotive Guest Care Specialist

2 months ago

Johnston Iowa, United States Car-X Tire & Auto Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Guest Care Specialist to join our team at Car-X Tire & Auto. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction for our guests.

Key Responsibilities
  • Provide exceptional customer service and support to guests, responding to their needs and concerns in a timely and professional manner.
  • Assist guests in scheduling appointments and completing work orders, ensuring seamless communication and coordination throughout the process.
  • Work closely with the management team to identify and address customer service issues, complaints, and business opportunities.
  • Stay up-to-date on all products and services offered by Car-X, effectively communicating their value and benefits to guests.
  • Maintain a safe and healthy work environment, adhering to all local, state, and federal laws, as well as company policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, management, and other team members.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Basic computer skills and proficiency in using software applications, such as CRM systems and point-of-sale systems.
  • Ability to work a flexible schedule, including evenings and weekends, as needed.