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Customer Experience Ambassador

2 months ago

Philadelphia, Pennsylvania, United States European Wax Center Philadelphia University City Full time

About the Role: As a Guest Service Associate at European Wax Center Philadelphia University City, you will be the face of our brand, delivering exceptional customer experiences that drive loyalty and growth. We seek a highly motivated individual who can lead with care and integrity, is committed to delighting our guests, and has a passion for delivering outstanding service.

Key Responsibilities:

  • Provide personalized service to ensure every guest feels valued and confident in their experience
  • Manage productivity and sales to achieve sales goals and targets
  • Prioritize guest satisfaction and resolve any issues promptly and professionally
  • Collaborate with the team to maintain a clean and welcoming store environment
  • Participate in ongoing training and development to enhance skills and knowledge

What We Offer:

  • Competitive hourly rate and commission-based sales incentives
  • Opportunities for career growth and advancement within the company
  • Comprehensive training program to develop skills and expertise
  • A fun and dynamic work environment with a team-oriented culture
  • Discounts on services and retail products

Requirements:

  • High school graduate or equivalent
  • 1-3 years of experience in a customer-facing role, preferably in retail or call center environment
  • Excellent communication and interpersonal skills
  • Ability to work evenings and weekends, as needed
  • Strong problem-solving and conflict resolution skills

About European Wax Center: European Wax Center is a leading beauty lifestyle brand franchise that offers a full suite of waxing services, as well as a proprietary line of beauty products. Our mission is to provide exceptional services and products that reveal beautiful skin, and we're committed to empowering our associates to be their best selves.