Healthcare Support Services Director

4 days ago


Atlanta, Georgia, United States Serenity Healthcare Full time

Key Responsibilities

  • Team Leadership: Supervise and mentor customer service representatives to deliver high-quality patient care and support.
  • Performance Management: Monitor team performance, manage workflows, and handle escalated patient issues to maintain operational efficiency and compliance.
  • Patient Interaction: Assist with complex patient interactions, coordinating with clinics to ensure seamless patient care and satisfaction.
  • Cross-Functional Collaboration: Work closely with other departments to ensure cohesive and effective patient support and service delivery.


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