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Customer Experience Specialist

2 months ago

Reston, Virginia, United States Avantis Education Full time

About Avantis Education

Avantis Education is a leading provider of educational technology solutions, dedicated to enhancing the learning experience for students and educators alike.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Executive. As a key member of our customer success team, you will play a pivotal role in delivering exceptional support and engagement to our customers, primarily educational institutions and teachers.

Key Responsibilities

  • Customer Support
    • Provide prompt and effective support to customers, addressing their needs and resolving issues in a timely manner.
    • Maintain regular follow-ups with customers to ensure satisfaction and retention.
  • Customer Advocacy
    • Act as a customer advocate, communicating their needs and concerns to relevant teams.
    • Develop and implement strategies to engage customers and promote product usage.
  • Content Creation
    • Create and distribute engaging content, such as newsletters, tutorials, and case studies.
  • Event Planning
    • Organize and participate in customer-focused events, such as webinars, workshops, and conferences.
  • Record Keeping
    • Maintain accurate records of customer interactions and activities in the CRM system.
  • Collaboration
    • Work closely with the Sales Team to identify upsell and cross-sell opportunities.
    • Collaborate with the Product Development Team to relay customer feedback and contribute to product enhancements.
    • Coordinate with the marketing team to align engagement strategies with overall marketing goals.

Requirements

  • 2+ years of experience in customer support, customer success, or a related role, preferably in the software or education industry.
  • Proficiency in using CRM software and customer support tools.
  • Familiarity with educational technology and software products is a plus.
  • Excellent verbal and written communication skills.
  • Empathy and patience when dealing with customers.
  • Strong problem-solving and critical-thinking skills.
  • Ability to build and maintain positive relationships with customers and team members.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong attention to detail and organizational skills.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Self-motivated and proactive approach to work.
  • Flexibility and adaptability in a fast-paced environment.

What We Offer

Avantis Education offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.