Customer Experience Lead

7 days ago


Ashland, Kentucky, United States City National Bank of West Virginia Full time

We are seeking a Customer Experience Lead to join our team at City National Bank of West Virginia. This role plays a crucial part in ensuring that our customers receive exceptional service by leading and coaching our CSR staff.

Job Summary

The Customer Experience Lead is responsible for delivering the highest level of customer satisfaction by ensuring that our phone and CSR service standards are met. Key responsibilities include:



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