Onsite Project Engineer

2 weeks ago

Foster City, California, United States Inizio Partners Full time
About the Job

**Onsite Project Engineer**

We are seeking a skilled Onsite Project Engineer to join our team at Inizio Partners. As a key member of our team, you will be responsible for delivering high-quality Zoom Room projects for our clients. Your primary focus will be on troubleshooting and supporting Zoom Rooms, as well as providing executive support and training to our clients.

**Key Responsibilities:**

• Troubleshoot and resolve issues with Zoom Rooms and general Zoom inquiries
• Train and support L1 and other technical staff
• Provide executive support and training to executive admins as needed
• Monitor events and provide proactive support
• Validate new software and hardware, including beta releases
• Escalate issues to Zoom Engineering as needed
• Record and report issues, including case tracking and weekly/monthly reporting
• Install, repair, and configure Zoom Rooms
• Review A/V and M&E line drawings for new Zoom Rooms
• Document and inventory Zoom Room and Phone appliances
• Provision customers-approved hardware
• Create and set up Zoom Room account profiles
• Assist with networkable Zoom and Crestron appliances that may be offline during validation
• Perform site surveys during the handoff from the A/V integrator to ensure rooms are complete and ready for validation
• Perform functional validation of each Zoom Room to ensure the room account is online, appliances are updated to the latest firmware, OS, and software version, configured correctly, and all Zoom Room features are operational
• As time permits, assist with the Zoom Phone rollout

**Requirements:**

• Knowledge and understanding of the IT industry environment and business needs
• Knowledge and understanding of the Audio Visual and Video Collaboration industry
• Good verbal and written communication skills
• Ability to work well with others to get through hurdles
• Ability to prioritize important versus urgent tasks and activities
• Ability to troubleshoot, identify, and resolve problems

**Location:**

Foster City, CA

**About Inizio Partners:**

Inizio Partners is a top-rated business consulting, executive placement, and IT staffing firm serving clients globally. Our clients include Fortune 500 companies, consulting firms, startups, private equity, and venture capital firms. We are committed to delivering exceptional results and building long-term relationships with our clients.

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