Call Center Operations Manager

4 days ago


Riverside, California, United States VirtualVocations Full time
VirtualVocations is seeking a seasoned Call Center Program Manager to oversee the Five9 call center system and operations. The ideal candidate will have a proven track record of managing call center teams and integrating with CRM systems. Key Responsibilities:

\tManage the rollout and integration of the Five9 Call Center with CRM (Salesforce)
\tCollect and analyze call center KPI statistics and prepare reports for management
\tHire, coach, and train personnel to maintain high service standards

Required Qualifications:

\tProven experience as a call center manager or in a similar role
\tExperience in customer service is required
\tSolid understanding of reporting and budgeting procedures
\tProficient in MS Office and call center software programs
\tFive9 VCC Development and Administration experience

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