Customer Relations Representative

4 days ago


Fort Myers, Florida, United States Window World of Southwest Florida Full time
About Us

Window World of Southwest Florida is the largest exterior remodeler in the United States, committed to delivering exceptional customer experiences through our team's dedication and expertise.

Job Description

As a Field Service Technician, you will play a vital role in supporting our mission by providing top-notch customer service, resolving issues efficiently, and driving sales appointments to meet our business objectives.

Responsibilities
  • Handle customer inquiries through inbound and outbound calls, ensuring that every interaction is positive and productive.
  • Maintain in-depth knowledge of our products, policies, and services to effectively address customer inquiries and resolve issues promptly.
  • Convert customer inquiries into in-home sales appointments, schedule product installations and/or service appointments, and follow up with customers to ensure satisfaction.
Requirements
  • A strong work ethic, attention to detail, and ability to multi-task with ease.
  • Excellent communication skills, both written and verbal, with the ability to think critically and resolve customer concerns efficiently.
  • Accuracy in data entry, proficiency in Microsoft applications, and phone skills, including familiarity with VoIP or multi-line phone systems.
  • A positive attitude, teamwork spirit, and coachability to learn new programs and processes quickly.
Salary Range

$50,000 - $70,000 per annum (dependent on location and experience).

Benefits
  • Paid time off, paid holidays, dental insurance, health insurance, and more.
  • The opportunity to work for a leading exterior remodeling company with a wide array of residential products and industry-leading warranties.
  • Ongoing training and development opportunities to enhance your skills and career growth.


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