Key Holder

4 days ago


Philadelphia Pennsylvania, United States Urban Outfitters Full time
Job Summary

The Key Holder is a vital member of our store operations team, responsible for collaborating with management to ensure seamless daily store operations. This role requires a strong focus on customer experience, visual merchandising, and sales growth.

Key Responsibilities
  • Customer Experience: Act as a brand ambassador, reflecting company values and delivering exceptional customer service.
  • Visual Merchandising: Collaborate with the store management team to maintain a visually appealing store environment, adhering to Urban Outfitters' visual standards.
  • Sales Growth: Support the store management team in achieving sales goals, driving sales through genuine customer connections and effective visual merchandising.
  • Leadership: Participate in daily opening and closing procedures, operational tasks, and projects, while maintaining a positive and energized pace.
  • Team Management: Act as a floor service leader, facilitating communication of daily sales goals and key metrics, while maintaining zone and floor needs.
  • Training and Development: Take initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions.
  • Communication and Relationships: Contribute to an inclusive work environment by actively listening to others and seeking different perspectives.
Requirements
  • Leadership Experience: Proven leadership experience, with a passion for driving sales growth and delivering exceptional customer experiences.
  • Team Player: Ability to work collaboratively as part of a team, with a strong focus on customer satisfaction.
  • Flexibility: Willingness to work flexible hours, including nights, weekends, and holidays, to meet the needs of the store.
  • Continuous Learning: Eagerness to learn and grow within the organization, with a focus on developing new skills and knowledge.

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