Key Holder

4 days ago

Philadelphia Pennsylvania, United States Anthropologie Full time
Job Summary

A Key Holder at Anthropologie contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Key Responsibilities
  • Customer Experience
    • Collaborate with the leadership team to cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued.
    • Take initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals.
    • Utilize technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.
  • Leadership + Team Management
    • Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
    • Act as an elevated team member, exercise decision-making skills to support problem-solving and enhance each customer's experience.
    • Support the training of the associate team, including new hire onboarding.
  • Visual + Business Operations
    • Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
    • Collaborate with key partners to effectively facilitate shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
    • Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates within the store.
  • Communication + Relationships
    • Contribute to an inclusive work environment by actively listening to others and seeking different perspectives.
    • Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback.
    • Provide insights related to the customer and employee experience and communicate feedback to Store Manager.
    • Contribute to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team-building activities.
Requirements
  • Anthropologie brand fan
  • Leadership experience
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization

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