Technical Alignment Specialist

4 days ago


Orlando, Florida, United States My It Crew Full time

We are expanding our operations and seeking to grow our team at My IT Crew, a leader in the Managed Service provider space since 2016. Our mission is to deliver top-level customer support and help people achieve their goals.

Job Overview

This role is for a Technical Alignment Engineer who will audit and align our clients' technology, drive best practice standards, and assist with onboarding new clients. The ideal candidate will have a minimum of 3 years of technical experience in a Windows-based network support role, preferably in an MSP environment.

The salary range for this position is estimated to be between $45,000 and $60,000 based on experience and location, with opportunities for growth and development within the company.

Key Responsibilities
  • Assess and align technology for each client to ensure industry best practices are met.
  • Perform regular proactive service to identify recurrent issues and implement solutions.
  • Develop and maintain new and current standards or best practices to increase efficiency.
  • Benchmark client infrastructure to determine if systems are configured according to industry best practices.
  • Keep track of documentation, standards, technology, and processes used by My IT Crew to increase efficiency.
  • Provide knowledge and recommendations to the vCIO environment.
Requirements
  • A minimum of 3 years of technical experience in a Windows-based network support role, preferably in an MSP environment.
  • Heavy internal documentation track record with the outcome of helping teammates gain more knowledge.
  • An expert in Microsoft Technologies with relevant and current industry certifications (MCSE / MCSA / CCNA etc.).
  • A proven executor with a holistic approach to clients and the company.


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