IT Project Director

2 weeks ago

Baltimore, Maryland, United States InsideHigherEd Full time
Job Summary

We are seeking an experienced Associate Director, IT Projects to join our team in Advancement Services. The successful candidate will lead one or more IT-related projects within the constraints of scope, quality, time, and cost to deliver specified requirements and meet customer satisfaction.

Key Responsibilities
  • Lead projects to meet customer requirements and satisfaction.
  • Coordinate people, work, and resources involved in projects.
  • Identify resources necessary to carry out projects and work with technical managers to allocate them.
  • Plan, organize, direct, implement, and evaluate project requirements and tasks.
  • Ensure all requirements and objectives are properly documented at project onset and identify deviations from the plan.
  • Escalate decisions and unresolved issues.
  • Own project documents and communication plans, maintaining project documents, issues lists, and coordinating resolution.
  • Effective use of PMO project management system.
Business Solutions Analysis
  • Elicit, define, and document business process needs for new, existing, and/or enhanced products, services, or optimized business processes.
  • Work independently with domain experts on low to medium complexity work to ensure clarity of the problem/opportunity.
  • Facilitate customer demands, evaluate requests, manage prioritization, and work with the appropriate technical team to resolve issues.
  • Lead discussions with the business on multiple options to help address the root cause, including various trade-offs and recommended approach.
  • Assist with the triage of production-related issues.
Communication and Collaboration
  • Understand project interdependencies and shared responsibilities for resource management that may span multiple IT disciplines.
  • Work proactively through facilitation and communication to minimize conflicts.
  • Identify and communicate areas where resources allocation is not aligned with the need.
  • Communicate needs for resources to managers throughout the organization.
  • Adapt to issues that have the potential to impact project milestone dates.
  • Be prepared to communicate changes in plans to accommodate.
  • Anticipate political sensitivities and communicate appropriately.
  • Provide a single point of contact for business stakeholders and act as a liaison between stakeholders and the department.
  • Be flexible to accommodate changing climates both within and outside the organization.
  • Serve as escalation point for issues that arise.
  • Communicate project status, issues, and budget.
  • Prepare status reports, presentations appropriate for various levels of management and staff.
  • Present reports on project status and budget.
  • Create and distribute meeting documents including agendas, minutes, and issue lists.
Requirements Gathering and Management
  • Facilitate project requirements development and tracking.
  • Support effective stakeholder engagement efforts, seeking to understand broad user needs and how related IT systems are being used in business context.
  • Document and catalog project requirements.
  • Conduct project requirements gathering efforts.
  • Gather end-state goals and objectives.
  • Gather and record success criteria for implementation.
  • Create and review data gathered for overall project justification.
  • Create needs analysis documentation.
  • Gather data for budget estimates, scope, resource, and implementation time estimates.
  • Ensure that software/hardware solution aligns with business requirements throughout implementation process.
  • Develop prioritization process and develop a business justification for the project.
  • Justification should include possible ROI or alignment with business strategic initiatives.
  • Identify impacts across teams and coordinate to manage dependencies and potentially competing priorities.
  • Develop test cases and perform and coordinate user-acceptance testing.
Requirements
  • Bachelor's degree required, preferably in information systems, business administration, management, or project management.
  • Work experience may be substituted for degree to the extent permitted by JHU equivalency formula.
  • Requires 4 years relevant experience, including 2 years of project administration.
  • Additional education and/or participation may be substituted for experience.
Preferred Qualifications
  • Preferred degree in Information Systems, Business Administration, Management, or project management.
  • Project Management Certification is preferred.
  • Effective meeting management, presentation, time management, and communication skills.
  • Ability to plan, organize, direct, implement, and evaluate processes to lead people and manage resources to achieve desired result.
  • Must be goal-oriented, pragmatic, self-disciplined, and organized with ability to facilitate, interact effectively with all levels of management.
  • Ability to monitor and evaluate information, and to make necessary adjustments to procedures and program implementation.
  • Awareness of need for timely communication, able to identify potential barriers and strategies, and able to synthesize and integrate information.
  • Relies on experience and judgement to plan and accomplish goals.

Location: JH at Keswick

Department: 60013826-Advancement Services

Personnel Area: University Administration

Job Type: Full-time

Exempt Status: Exempt

Starting Salary Range: $62,899 - $110,000 (targeted salary: $86,000; commensurate with experience)

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