Customer Service Representative

4 weeks ago


Akron CO, United States Triumph Financial Full time
Job Summary

The Teller is responsible for providing exceptional customer service and facilitating accurate financial transactions. This role contributes to the development and retention of customer relationships by profiling new and existing customers, suggesting tailored products and services, and ensuring each customer interaction exceeds expectations.

Key Responsibilities
  • Profile new and existing customers, suggesting tailored products and services.
  • Provide exceptional customer service, exceeding expectations.
  • Open new accounts, ensuring accuracy and timely documentation.
  • Assist with Stop Payments, Debit Card Orders, and other transactions.
  • Take initiative to resolve customer issues and provide prompt feedback.
  • Help maintain customer goodwill and contribute to branch goals.
  • Professionally refer customers to various bank departments.
  • Safeguard customer information, adhere to regulations, and maintain security.
  • Process transactions while maintaining accurate records.
  • Contribute to local community and bank-sponsored events.

Requirements
The ideal candidate should have a high school diploma or GED, be at least 18 years old, and preferably possess six to twelve months of bank teller experience. Additional desired qualities include customer service, sales, or cross-selling experience.

Benefits
Triumph Financial offers a competitive hourly rate of $19.00, as well as medical, dental, vision, paid time off, and 401k benefits.

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