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Server / Cashier - Restaurant Operations
2 months ago
Job Summary:
The Server/Cashier is a non-exempt, full or part-time position responsible for providing excellent customer service and ensuring proper and efficient service in a friendly manner. This role requires independent decision-making to increase profitability and contribute to the success of the restaurant.
Key Responsibilities:
- Provide exceptional customer service before, during, and after taking orders, ensuring a positive guest experience.
- Maintain a clean and organized dining area, patio, and parking lot, adhering to Farmer Boys standards.
- Successfully work the drive-thru window and phone for phone-in orders as assigned.
- Accurately package, check, and deliver orders to guests.
- Ensure the accuracy of all orders, including dine-in, to-go, and drive-thru orders.
- Maintain stock and cleanliness of required work areas as directed by the Manager in Charge.
- Follow the work schedule as posted, unless a change is arranged with the Manager in Charge.
Specific Responsibilities:
- Accept and accurately process payments using the cash register operating system.
- Ensure all sales are processed according to policy.
- Inform the Manager in Charge of all sales, cash, or operating discrepancies.
- Follow policy concerning the amount of cash kept in the register; count and verify cash drawer per store policy.
- Proactively protect critical limits and standards assigned to product critical control points.
- Unwavering protection of the safety of the product above all other job priorities.
- Immediately notify the Manager in Charge of any food safety risks.
- Required to periodically attend and implement assigned food safety training classes and education opportunities.
- Adhere to food safety standards and procedures.
- Immediately notify the Manager in Charge of any guest accidents or injuries, and follow established procedures.
- Protect assets at all times but do not put self at risk.
- Practice safe work habits and report any unsafe conditions to the General Manager.
- Read, understand, and follow instruction and labeling system on all Safety Data Sheets.
Requirements:
- This is a restaurant operations job.
- Minimum age requirement is 16 years.
- Understand the importance of quality guest service.
- Ability to read and comprehend written instructions.
- Ability to speak, understand, take direction, read, and write in the English language.
- Must be able to present State or County mandated Food Handler Card within the time allowed for the specific State or County.
- While performing the duties of the job, the employee is regularly exposed to the risk of fumes. The use of solvents and industrial degreasers are required regularly to clean equipment, tools, and floors; fumes occur when cleaning.
- Physical requirements include standing (up to 4 hours at a time); walking, bending, and stooping (while serving and stocking). Requirements also include lifting (up to 40 pounds) while bringing in umbrellas, tables, chairs, and/or stocking supplies. Approximately 99% of the time is spent in standing and/or walking mode.
Work Experience and Education:
- High School Diploma or G.E.D. preferred.
- 0-3 Years of server, cashier, line cook, prep cook, or combination of experience in a restaurant or customer service establishment.