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Technical Services Manager

2 months ago

Tucson, Arizona, United States Arete Full time

At Areté, we are leading the way in implementing cutting-edge solutions, bringing together talented individuals from diverse backgrounds to tackle the nation's most intricate security challenges. We are committed to fostering an inclusive and collaborative team environment, viewing differences as opportunities for innovation and excellence.

As an employee-owned organization, we promote a culture that encourages diverse career paths and professional development. Join us in shaping your future.

Areté is seeking a Technical Services Manager (TSM) to establish a team of highly skilled Engineering Service Representatives (ESR). This pivotal role is essential for our future growth in servicing the systems developed by Areté, both domestically and internationally.

Key Responsibilities:

  • Engage with system operators for the maintenance and troubleshooting of deployed systems.
  • Develop and uphold processes and procedures for Engineering Services aligned with customer maintenance program requirements.
  • Execute necessary Engineering Service activities until a dedicated team can be formed.
  • Recruit and oversee a team of Engineering Service Representatives to ensure coverage and capability as dictated by contracts.
  • Contribute to program meetings through content creation and presentations.
  • Embodies Areté's core values in all professional settings.
  • Collaborate with engineering and production teams to guarantee effective field operations.
  • Prepare and deliver technical briefings.
  • Maintain comprehensive logs and documentation of work performed for both internal and customer use.
  • May require prompt travel to ensure optimal uptime and availability of customer capabilities.

Benefits:

  • Generous PTO and Leave Policies: Flexible scheduling, bereavement and medical leave, paid time off, and parental leave.
  • Financial Incentives: 401K retirement plan contributions, employee stock ownership plan, and continuing education funds.
  • Health and Wellness Benefits: Medical, dental, and vision insurance, life insurance, and long-term disability coverage.

Desired Qualities:

  • Creativity
  • Integrity
  • Passion
  • Responsiveness
  • Collaboration

Preferred Experience:

  • U.S. Citizenship required.
  • Bachelor's degree or higher in Electrical/Computer Engineering, Optical Engineering, or Systems Engineering.
  • Active Secret clearance with the ability to obtain Top Secret / SCI and SAP access.
  • A minimum of 8 years in Engineering Support Services.
  • Familiarity with high-performance computing (HPC) and VNIR/MWIR optical sensing systems.
  • Experience with Linux and process development.
  • Ability to work independently in field environments.

Additional Preferences:

  • Experience in high-performance computing (HPC).
  • Proficiency in Linux and Bash scripting.
  • Active Top-Secret clearance with SCI access.
  • Current Polygraph (Counterintelligence).

The salary range for this position is $110,000 to $140,000, considering various factors such as responsibilities, work experience, education, and skills.

Eligibility Requirements:

U.S. citizenship is required for this position. Selected candidates will undergo a government security investigation and must meet eligibility criteria for access to classified information. A background check and a Department of Transportation (DOT) drug test are mandatory.

Areté is an Equal Opportunity/Affirmative Action employer, welcoming all qualified applicants without regard to race, color, religion, sex, national origin, disability, or veteran status.