Children and Families Program Director 1

2 days ago

Hartford, Connecticut, United States State of Connecticut Full time
Job Title: Children and Families Program Director 1 (Hybrid)

This is a unique opportunity to lead and shape our Quality Assurance (QA)/Administrative Case Review (ACR) division, ensuring flawless service delivery and driving continuous improvement.

Responsibilities:
  • Lead and oversee the Administrative Case Reviews, ensuring strict adherence to established protocols and guidelines.
  • Work closely with team members to define the purpose and goals of each review, ensuring they are in line with departmental objectives and strategic priorities.
  • Develop and implement comprehensive quality assurance processes to evaluate the effectiveness of services provided to children and families.
  • Monitor and analyze data to identify trends, patterns, and areas for improvement, using proven analytical techniques.
  • Provide guidance and support to a team of dedicated professionals, fostering a collaborative and inclusive work environment.
  • Work closely with external partners and community organizations to strengthen collaboration and enhance service delivery.
  • Prepare and present reports and recommendations to senior leadership, highlighting areas of success and areas for improvement.
Position Details:
  • Central office at 505 Hudson Street, Hartford, CT.
  • Full-time (40 hours).
  • Monday through Friday with operating hours from 8:00 a.m. to 5:00 p.m.

The State of Connecticut prioritizes the well-being of its employees and recognizes the importance of maintaining a harmonious work-life balance. Alongside competitive compensation, we provide a range of benefits, including medical, dental, and vision insurance, retirement plans, paid time off, and professional development opportunities.

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion, and merit employment rules.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

Read through this helpful link to learn more about the benefits of working for the State of Connecticut.

Purpose of Job Class (Nature of Work):

In the Department of Children and Families, this class is accountable for directing administrative support and/or program services.

Examples of Duties:
  • Directs staff and operations of the assigned area of responsibility.
  • Coordinates, plans, and manages program activities.
  • Formulates program goals and objectives.
  • Develops or assists in development of related policy.
  • Interprets and administers pertinent laws.
  • Evaluates staff.
  • Develops and monitors budgets for specific program or administrative areas.
  • Maintains contact with individuals and organizations within and outside of agency which impact on area or program activities.
  • Assists in directing and coordinating allocation of staff and resources to maintain service delivery system or program.
  • Manages systems and/or programs to ensure compliance with federal, state, and department mandates.
  • Identifies training and development needs of staff.
  • Speaks before professional and lay groups.
  • Represents Commissioner in community and public relations activities within area as assigned.
  • Prepares and/or analyzes management reports including reports detailing area activities, program operations, and client statistics.
  • Evaluates programs and professional social work services provided to children and families.
  • Identifies needs of children and families for purposes of determining available community resources.
  • Reviews work of assigned areas for general efficiency and effectiveness with target client populations.
  • Leads the recruitment and hiring of staff, including outreach, interview, and selection.
  • Performs related duties as required.
Knowledge, Skill, and Ability:
  • Considerable knowledge of relevant state and federal laws, statutes, and regulations.
  • Knowledge of and ability to apply management principles and practices; standards of practice and administration of programs dealing with children and youth; impact of cultural issues on service delivery and staff relationships.
  • Considerable interpersonal skills; oral and written communication skills.
Minimum Qualifications - General Experience:

Nine (9) years of professional experience in the field of child welfare programs, children's protective services, foster services, adoption, or social and human services.

Minimum Qualifications - Special Experience:

Two (2) years of the General Experience must have been in a managerial or supervisory capacity with responsibility for planning, development, implementation, or supervision of administrative or program services in child welfare, children's protective services, children's mental health, or juvenile justice.

Minimum Qualifications - Substitutions Allowed:
  • College education may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree or other advanced degree in the behavioral sciences, public administration, education, social work, or a closely related field may be substituted for one (1) additional year of the General Experience.
Preferred Qualifications:
  • Training and experience as a Facilitator or Manager of CT DCF Administrative Case Reviews (ACR).
  • Training and experience as a Reviewer or Manager of Quality Assurance or Continuous Quality Improvement reviews.
  • Training and experience as a Reviewer in Child and Family Service Review (CFSR) review process.
  • Training and experience performing Quality Assurance in Child and Family Service Review (CFSR) review process.
Special Requirements:
  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.
  • Incumbents in this class may be required to travel.
Conclusion:

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.

As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Overview:

The State of Connecticut offers a range of benefits to its employees, including health and dental insurance, accrued vacation, personal, and sick leave, retirement plans, group life insurance, and more.

Learn more about the benefits of working for the State of Connecticut.

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