Patient Relations Specialist
2 days ago
We are seeking a highly skilled and compassionate Patient Relations Specialist to join our team at Dakota Performance Solutions. As a key member of our customer service team, you will be responsible for providing exceptional patient care and resolving customer inquiries in a timely and professional manner.
Key Responsibilities:
- Provide patient education on explanation of benefits and provide patient documentation
- Collect and process patient payments, including co-payments, pre-payments, and payments on account balances
- Work through insurance queues to address and resolve issues, including denied insurance claims and maintenance of the patient system
- Collaborate with patients to initiate and complete patient financial assistance
- Enter and verify charges, and evaluate accounts as needed
Requirements:
- High school diploma or equivalent preferred
- Post-secondary education helpful
- One year of work experience, preferably in a medical office setting
- Medical terminology helpful; customer service skills essential
What We Offer:
- Competitive hourly rate: $15.00 - $17.00 per hour
- Benefits package, including 401(k), dental insurance, health insurance, paid time off, and vision insurance
- Hybrid remote work arrangement, with the possibility of working from home after 60-90 days of on-site training
- Opportunities for professional growth and development, including access to AWS certifications
Company Culture:
We are a dynamic and supportive team that values our employees and strives to create a positive work environment. We offer a relaxed and casual atmosphere, with opportunities for work-life balance and professional growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
How to Apply:
If you are interested in joining our team, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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