Guest Services Associate
3 weeks ago
The Nothing Bundt Cakes Guest Service Representative plays a vital role in creating a warm and welcoming environment for our guests. This position requires a strong commitment to guest satisfaction, as well as excellence and efficiency in the workplace.
Key Responsibilities:- Prompt and Friendly Service: Greet guests with genuine warmth and helpful enthusiasm to determine their interests and needs, following the Nothing Bundt Cakes Sweet Steps of Service to create a superior guest experience.
- Product Knowledge: Maintain strong product knowledge to educate guests on Nothing Bundt Cakes cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
- Sales and Merchandising: Suggest additional merchandise, including balloons, candles, and cards, to complete unique celebrations.
- Order Processing: Process guest orders efficiently and accurately using the point-of-sale system and invite guests to join the Nothing Bundt Cakes Email Club to benefit from special promotions and remain connected.
- Bakery Presentation: Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Merchandise Replenishment: Replenish retail merchandise and cake display case to ensure a strong visual presentation.
- Assistance: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Compliance: Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
- Attendance and Punctuality: Maintain a consistent work attendance and punctuality record.
- Servant's Heart: Display humility and empathy in interactions with others, keeping the good of the team or guest ahead of personal interests or gain.
- Spirit of a Champion: Demonstrate pride in responsibilities, an intense drive, and a passion to succeed, taking initiative and 100% ownership of responsibilities with zero excuses for issues within direct control.
- Genuine Connections: Project warmth, enthusiasm, and optimism that attracts others, building positive, productive relationships with all team members.
- Age: Applicants must be 16 years of age or older.
- Education and Experience: While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.
- Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
Nothing Bundt Cakes is an equal opportunity employer and welcomes applications from diverse candidates.
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