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Client Service Manager
2 months ago
We are seeking a highly skilled Client Service Manager to join our team at Percepta. As a Client Service Manager, you will be responsible for delivering exceptional customer service to our luxury clients, building strong relationships, and resolving complex issues in a timely and professional manner.
Key Responsibilities- Provide superior level of client service with focus on building relationship of trust, empathy and enthusiasm with each vehicle owner
- Responsible for handling inbound client calls regarding sales and service inquiries or concerns in a courteous and professional manner, displaying poise and confidence in their communications
- Responsible for handling inbound client emails regarding sales and service inquiries or concerns, corresponding with clients using professional, grammatically correct, written responses
- Responsible for resolving client issues using all available resources including Dealers, Team Leaders, Subject Matter Experts (Sales and Technical), Field Service Engineers, and Concern Resolution Specialists
- High School Diploma Required
- Associates or Bachelor's degree preferred
- Starting hourly rate of $18.34
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
Percepta is a global contact center company that delivers exceptional customer experiences to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect a culture of service, teamwork, respect, and proactive approach to problem-solving.