Customer Service Representative

2 days ago


Fairfield, New Jersey, United States PSFCU Full time
Job Summary

We are seeking a highly skilled and detail-oriented Reception and Administrative Assistant to join our team at PSFCU. As a key member of our front office team, you will provide exceptional customer service, administrative support, and maintain a professional and welcoming environment for our members.

Key Responsibilities
  • Provide prompt, efficient, and accurate service to members, responding to their requests, problems, and complaints in a courteous and professional manner.
  • Develop and maintain a thorough understanding of PSFCU's philosophy, organization, bylaws, and operational procedures.
  • Assist members with general and specific service-related information concerning PSFCU products, services, or policies.
  • Respond to incoming mail, prepare outgoing mail, and distribute interoffice mail as directed.
  • Research and maintain different pricing options from various overnight delivery services and assist employees with choosing the most cost-effective delivery method.
  • Schedule appointments, maintain office supply inventory, and process employee requests for additional supplies.
  • Maintain mailing lists for member birthdays, welcome letters, minors, and thank you notes, and maintain an inventory of appropriate PSFCU gifts and cards.
  • Be a contact person for various vendors utilized by the Operations Center and obtain signatures of authorized individuals.
  • Perform administrative tasks, including returned, outgoing, and incoming mail, and update accounts with appropriate mailing codes and address information.
  • Flag accounts with bad addresses, block accounts due to returned statements and/or ATM and debit plastic, and sort return mail by type and classify based on retention schedule requirements.
  • Effectively offer superior support service through the use of established Service Standards.
Requirements
  • High school diploma.
  • Additional training in computers.
  • 0-1 year of experience in a financial institution.
  • 1 year of experience in a customer service-related role.
  • 1 year of experience in a front office environment.
  • Basic computer skills and knowledge of computer software programs.
  • Fluency in spoken and written Polish.


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