Branch Service Manager

7 hours ago


San Jose, California, United States RBC Capital Markets, LLC Full time
Job Summary

RBC Capital Markets, LLC is seeking a highly skilled Branch Service Manager to join our team. As a key member of our branch, you will be responsible for overseeing branch staff and operations, ensuring the effective communication of policy and procedural changes, and building and maintaining professional relationships with clients.

Key Responsibilities
  • Oversee branch staff and operations to ensure smooth day-to-day functioning, including onboarding, training, and motivating staff.
  • Ensure the effective communication of all policy and procedural changes to branch employees.
  • Onboard new accounts, accurately record securities and coupons, and ensure timely transmission to the Complex main office.
  • Oversee cage activities to ensure timely processing of transactions.
  • Build and maintain professional relationships with clients, assisting with account questions, facilitating fund transfers, and processing trades.
Requirements
  • 3+ years of financial services experience with a solid knowledge of industry rules and regulations.
  • Strong written and verbal communication and computer skills.
  • Series 7 and 66 (or Series 63/65) or the ability to obtain within 12 months.
  • Attention to detail and a mindset focused on improving branch efficiency.
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits.
  • Leaders who support your development through coaching and managing opportunities.
  • The ability to make a lasting impact and contribute to a dynamic, collaborative team.
  • Flexible work/life balance options and opportunities for career growth.

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