Customer Service Ambassador
1 month ago
As a Bilingual Customer Service Representative at Community Choice Financial Family of Brands, you will play a vital part in our team, fostering strong connections with our diverse customer base to ensure seamless transactions and exceptional in-store experiences.
Key Responsibilities:
Build lasting relationships with customers to drive repeat business
Process customer transactions with accuracy
Offer personalized financial services to maximize customer success
Enter and maintain customer information with precision
Complete inbound and outbound call campaigns
Assist in customer account management and collections
Maintain store appearance and security protocols
Ensure compliance with Company policies and procedures, and local, state, and federal laws and regulations
Remain updated on products and processes
Requirements:
High school diploma or equivalent
Excellent communication skills
Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
Cash handling experience and bilingual skills (English/Spanish) are a plus
What We Offer:
We provide a comprehensive new hire training program, performance-based career advancement, medical insurance, retirement plan, paid time off, and a diverse and inclusive working environment.
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