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Customer Service Representative

1 month ago

Phoenix, Arizona, United States GPM Investments Full time
Customer Service Superstar

As a Customer Service Superstar at GPM Investments, you will be the friendly face that greets everyone who walks through our doors. Your excellent communication skills and ability to read, write, speak, and understand English effectively will make you a valuable asset to our team. You will offer assistance, answer questions, and ensure a pleasant shopping experience for our customers.

Sales Floor Guru

As a Sales Floor Guru, you will keep our shelves perfectly stocked, our displays appealing, and our store clean. Your attention to detail will make our store the go-to spot for convenience. You will also master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase.

Responsibilities
  1. Customer Service: Be the friendly face that greets everyone who walks through our doors.
  2. Sales Floor: Keep our shelves perfectly stocked, our displays appealing, and our store clean.
  3. Upselling: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase.
  4. Brand Ambassador: Champion our brand by encouraging customers to join our loyalty rewards program, highlighting the exclusive benefits and personalized offers they can enjoy.
  5. Cash Handling: Efficiently manage the cash register, handle transactions with a smile, and keep the financial flow seamless and accurate.
  6. Safety: Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols.
  7. Team Player: Collaborate with your colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
  8. Facility Maintenance: Take pride in maintaining a clean and inviting store, including cleaning restrooms, ensuring the inside and outside of the store are tidy, emptying trash bins, and refilling window washing stations.
  9. Environment Ambassador: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
Qualifications
  • Age Requirement: Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome.
  • Detail-Oriented: You notice the little things that make a big difference in a customer's experience.
  • Reliable and Responsible: You're punctual, trustworthy, and take pride in your work.
  • Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment.
  • Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job.