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Field Connection Specialist II

4 weeks ago

Clinton, Iowa, United States ImOn Communications Full time
ImOn Communications: A Leader in High-Speed Internet and Cable TV

ImOn Communications has been the trusted choice for high-speed Internet, cable TV, and phone services in Eastern Iowa since 2007. As we continue to expand our network to provide fiber Internet services to more communities in Iowa and beyond, we are seeking a skilled Field Connection Specialist II to join our team.

About the Role

The Field Connection Specialist II will be responsible for installing, operating, inspecting, maintaining, and servicing digital, cable, high-speed data, and digital phone equipment. This role requires excellent communication skills to interact with customers on-site, encouraging them to upgrade equipment or service packages.

Key Responsibilities
  • Set up service for customers by installing, connecting, or adjusting equipment.
  • Test equipment to ensure proper functioning.
  • Travel to customers' premises to install, maintain, or repair electronic reception equipment or accessories.
  • Measure signal strength at utility poles or customer premises using electrical test equipment.
  • Inspect or test lines or cables, recording and analyzing test results to assess transmission characteristics and locate faults or malfunctions.
  • Access specific areas to string lines or install terminal boxes, auxiliary equipment by climbing ladders or entering crawl spaces.
  • Explain cable service to subscribers after installation and collect any installation dues that are due.
Requirements
  • At least 2 years of experience in install/service in telecommunications or a similar industry.
  • High-school diploma or equivalent GED or work experience.
  • Must have a valid state-issued Driver's License.
  • Ability to run full routes of service (scheduled and unscheduled routes).
  • Understanding of Multiple Dwelling Units (MDUs).
  • Good communication skills: Job requires effective communication with customers and coworkers.
  • Social orientation: Job requires being personally connected to customers, colleagues, and communities we serve.
  • Leadership: Job requires creativity and willingness to lead, take charge, and offer opinions and direction.
  • Attention to detail: Job requires being careful about detail and thorough in completing work tasks.
Preferred Qualifications
  • NCTI or SCTE certification.
  • Advanced knowledge of signal meters and light meters (MER/BER, OFDM, packet loss/throughput).
What We Offer
  • A 401(k) plan with up to a 4% company match.
  • Insurance benefits that include multiple health insurance plans to choose from, dental insurance, free vision insurance, and life/disability insurance.
  • A robust wellness program that offers annual health screenings as well as fitness incentives.
  • Work/life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off, parental leave, and bereavement leave.