IT Operations Program Manager
3 weeks ago
We are seeking an experienced IT Operations Program Manager to join our team in the development of an Intelligent Operations solution leveraging AIOPs and ML to automate and enhance traditional ITSM Operations.
Responsibilities:- Develop and maintain a comprehensive Task Order Management Plan that outlines technical strategies, organizational resources, and management controls.
- Ensure alignment of the Task Order Management Plan with cost objectives, performance benchmarks, and schedule targets specified in the Task Order document.
- Prepare and submit monthly status reports detailing ongoing efforts in quality assurance, configuration management, and security management related to the task order.
- Implement advanced productivity and management methodologies, including quality assurance, configuration management, security management, and resource management.
- Develop a Quality Assurance Surveillance Plan outlining systematic methods for monitoring and evaluating success.
- Manage task order execution to meet specified requirements for quality, cost, and schedule.
- Outline strategic approaches and resource allocations in the Staff Roster necessary to achieve Task Order objectives.
- Required:
- Bachelor's degree in Computer Science or related field; Master's degree preferred; will consider 15+ years of experience in lieu of a degree.
- 6+ years of experience in program or project management, specifically in managing task orders and contracts in complex environments.
- Experience supporting and/or leading service desk teams.
- Experience supporting and/or leading server operations and cloud operations teams.
- Current Project Management Professional (PMP) certification preferred, or ability to obtain a PMP Certification with the first 180 days of start.
- Current Site Reliability Engineering (SRE) Practitioner certification or ability to obtain a SRE Practitioner within 60 days of start.
- Experience with EPLC methodologies.
- Preferred:
- Federal Consulting Industry Experience Preferred.
About Us:
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.
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