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Property Claims Field Specialist

2 months ago


Akron, Ohio, United States Grange Insurance Full time

Work Location:
Candidates must reside in the Greater Cleveland, Ohio area.

We value diverse experiences and backgrounds.

At Grange, we are dedicated to fostering a workplace that is diverse, equitable, and inclusive.

If you are excited about this opportunity but feel that your past experiences do not fully align with the qualifications outlined, we still encourage you to consider applying.

We are committed to supporting your growth and providing avenues for continuous learning and skill development as you advance in your career with us.


Position Overview:


This role involves the investigation, assessment, and negotiation of property claims to ensure customer satisfaction and effective file management.


Key Responsibilities:


In alignment with the company's business strategies and ethical claim settlement practices, you will:
1. Investigate, assess, negotiate, and resolve assigned claims within authorized limits.
2. Build and maintain positive relationships with both internal and external stakeholders, delivering exceptional customer service.

3. Participate as an active member of the catastrophe response team, which may require travel on short notice for extended periods to manage claims effectively.

4. Operate and maintain a company vehicle.

Qualifications:
High school diploma or equivalent is required, with a preference for candidates possessing at least one year of claims experience. A bachelor's degree in a relevant field is also preferred.
Strong communication and organizational skills are essential, along with proficiency in using personal computers.
Demonstrated ability to engage with customers and agents in a professional manner is required. A valid driver's license and a clean driving record are mandatory.

About Grange Insurance:


Founded in 1935 and headquartered in Columbus, Ohio, Grange Insurance Company boasts $3.2 billion in assets and over $1.5 billion in annual revenue. Through a network of independent agents, we provide comprehensive insurance solutions for auto, home, and business needs.

Grange serves policyholders across multiple states and holds an A.M. Best rating of "A" (Excellent).

We understand the importance of flexibility in the workplace, offering hybrid and remote options along with adaptable work hours (depending on the role).

In addition to competitive traditional benefits, we have developed unique offerings based on employee feedback, such as cultural appreciation holidays, family formation benefits, compassionate care leave, and expanded bereavement leave.


Our Commitment to Diversity:
We are dedicated to creating an inclusive work environment that values diversity, equity, and inclusion. Our workforce reflects the diverse communities we serve, and we believe that the collective ideas and creativity of a diverse team are essential for delivering innovative solutions and services to our agency partners and customers.

Our core values include: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing, and Solve Creatively for Tomorrow.

We support various Associate Resource Groups that promote diversity and inclusion, offering professional and personal growth opportunities.

Our Diversity, Equity, and Inclusion Council, established in 2016, focuses on professional development, networking, business value, and community outreach, fostering an environment conducive to learning, innovation, and growth.

We are committed to maintaining a workplace free from discrimination in all aspects of employment and welcome the unique contributions that each individual brings.

Grange Enterprise proudly participates in the CEO Action for Diversity and InclusionTM initiative, which includes over 1400 CEOs dedicated to advancing diversity and inclusion in the workplace.

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