Receptionist - Senior Care

1 week ago

Burlington, Vermont, United States The Converse Home Full time

Are you passionate about providing exceptional service and working in a welcoming environment that respects the privacy, dignity, and individuality of our elderly residents?

The Converse Home is seeking a dedicated Receptionist to join our team. You will play a crucial role in maintaining a warm and supportive atmosphere for our residents, visitors, and staff.

Key Responsibilities:
  • Answer Phones & Direct Calls: Manage incoming calls efficiently and redirect them to the appropriate departments.
  • Customer Service Excellence: Greet and assist visitors, maintain a welcoming presence in the lobby, and engage politely with residents.
  • Administrative Support: Assist various departments with preparing correspondence, forms, and photocopying as needed.
  • Record Management: Maintain and update resident lists, emergency phone trees, and other important records. Distribute them to relevant departments.
  • Resident Assistance: Provide residents with information about appointments, newspapers, mail, etc., and redirect them to the appropriate staff when necessary.
  • Calendar & Schedule Coordination: Assist in managing the appointment calendar and transportation schedule using Outlook.
  • Financial Management Support: Assist the Business Office Director in maintaining resident petty cash accounts.
  • Safety & Security: Monitor residents at risk for wandering, track walker locations using air tags, and ensure the safe operation of the front door.
  • Chart Preparation: Prepare health charts and room labels for new residents or as requested.
  • Supply Management: Process incoming mail and monitor office supply inventory, making purchases on a weekly schedule or as needed.
  • Common Room Scheduling: Manage the appointment book for the use of common rooms for meetings and activities.
  • Lobby Maintenance: Ensure the lobby and foyer are clean and welcoming.
  • Emergency Response: Notify the appropriate department or nurse in the event of a resident emergency or distress.
  • Medical Record Handling: Fax Doctor's orders for signatures and ensure they are returned within 15 days.
Qualifications:
  • Passion for Elder Care: A desire to work with the elderly, respecting their privacy, dignity, choice, independence, and individuality.
  • Teamwork Orientation: Ability to work well with others and function effectively as part of a team.
  • Customer Service Skills: Cheerful demeanor and excellent customer service skills.
  • Experience Preferred: Previous experience working with elders or individuals with memory loss is preferred.
  • Computer Proficiency: Proficiency in computer programs such as Word, Excel, Outlook, and internet search engines. Excellent overall computer skills.
  • Problem-Solving Abilities: Ability to follow tasks to completion, including solving problems along the way.
  • Dependability & Reliability: Reliable and consistent in performing duties.
  • Physical Requirements: Able to regularly lift up to 20 pounds and sit for long periods.

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