Safe and Secure Ambassador

1 week ago

Fort Lauderdale, Florida, United States Bath & Body Works Full time

Job Summary

The Safe and Secure Ambassador role at Bath & Body Works is a critical position that protects people, brand, and property in the home store environment. As a key member of the store team, you will assist in preventing and minimizing risk of life safety and theft & fraud events through consistent communication, partnerships, and education at all levels.

Key Responsibilities

  • Customer Engagement: Support sales by engaging customers and associates at the front of the store with a strong command presence.
  • Life Safety and Emergency Response: Provide in-store support during life safety, emergency response, and safety incidents.
  • Physical Security Culture: Assist stores leadership team and associates with driving a strong physical security culture by educating and upholding all BBW policies and procedures.
  • Problem Solving: Problem solve extreme store events using brand de-escalation tactics.
  • AP Trends and Intelligence: Collect, document, and communicate AP trends and intelligence.
  • Merchandise Recoveries: Assist in, document, and communicate all merchandise recoveries using Company tools.
  • Shrink Protection Program: Assist with Shrink Protection Program assessment follow up/execution on action plans.
  • Collaboration: Collaborate with RAPM to follow up on safety and security incidents.
  • Theft & Fraud Intelligence: Communicate Theft & Fraud intelligence with RAPM and store Leadership.
  • Documentation: Submit appropriate documentation in the system for all ORC incidents following BBW AP policy and procedures.
  • Law Enforcement and RAPM: Work with law enforcement and RAPM to identify and resolve open cases.
  • Store Maintenance: Assist the SLT team with modeling working safely while maintaining clean stores for customers and sales associates.
  • Culture and Compliance: Demonstrate a culture of ethical conduct, safety, and compliance.
  • Team Development: Educate and develop the team regarding shortage and safety behaviors.

Requirements

  • Must be 18 years of age or older.
  • Meet any state or local certification/license and/or other legal requirements related to the position.
  • Flexible work schedules to include nights, weekend, and holidays.
  • Ability to stand for extended periods of time.
  • Effective communication.
  • Experiencing learning and adapting to different technology needs and changes.
  • Strong ability to work independently and with a team.
  • High School Diploma or equivalent.

Benefits

We offer a competitive compensation package, benefits, and development opportunities to support our associates in their personal and professional growth. Our benefits include a no-cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off, and a merchandise discount.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status, or any other legally protected status. We are committed to providing reasonable accommodations for associates and job applicants with disabilities.

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