Community Health Advocate

4 days ago

Kalamazoo, Michigan, United States FAMILY HEALTH CARE CENTER OF KALAMAZOO Full time
Job Title: Community Health Worker

Job Summary:

The Community Health Worker (CHW) plays a vital role in helping patients and their families navigate and access community services, resources, and adopt healthy behaviors. This is a grant-funded position that requires a strong understanding of local resources and agency programs that serve our patient population.

Key Responsibilities:

  • Establish trusting relationships with patients and their families, providing general support and encouragement.
  • Conduct basic motivational interviewing and goal setting with patients/families.
  • Conduct intake interviews with patients, including enrolling and/or referring patients to other community programs and resources.
  • Provide follow-up with patients via phone, in clinic, or in community settings.
  • Assist patients with completing applications and registration forms.
  • Conduct eligibility determination, enrollment, and follow-up with uninsured patients.
  • Help educate and remove barriers for patients for preventative health screenings and recommended care.
  • Help patients connect with local transportation resources.
  • Work closely with all providers and support staff to ensure that patients have comprehensive and coordinated care.
  • Act as a patient advocate and liaison between the patient/family and community service agencies.
  • Document outreach and communications with patients in EPIC and other software (Azara) no later than 24 hours after patient contact.
  • Attend community events representing Family Health Center.
  • Attend regular staff meetings, training, and other meetings as requested.
  • Manage an assigned caseload of patients.

Requirements:

  • One or more years of experience in case management, care coordination, or enrollment functions.
  • CHW certification, or willingness to obtain during the first six months of employment.
  • Knowledge of medical terminology preferred.
  • Ability to effectively communicate with all people regardless of socioeconomic status, ethnicity, and education level.
  • Professional communications skills required (in person, over the phone, and in writing).
  • Familiarity with a variety of local resources and agency programs that serve our patient population.
  • Knowledge of Microsoft Office utilizing Excel spreadsheets and Word documents.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate noise. May be exposed to communicable diseases or blood-borne pathogens.

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