Assistant Manager

1 week ago

Erie, Pennsylvania, United States Abercrombie & Fitch Co. Full time
Job Title: Assistant Manager

Abercrombie & Fitch Co. is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in driving sales results, providing exceptional customer service, and overseeing daily store operations.

Key Responsibilities:
  • Customer Experience: Deliver outstanding customer service, ensuring a positive shopping experience for all customers.
  • Drives Sales: Analyze sales data, identify trends, and implement strategies to drive sales growth.
  • OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels, providing a consistent customer experience across all touchpoints.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring a well-organized and inviting sales floor.
  • Store & Stockroom Operations: Oversee daily store operations, including opening and closing routines, inventory management, and stockroom organization.
  • Staffing, Scheduling, and Payroll Management: Manage staffing levels, create schedules, and oversee payroll processes.
  • Training and Development: Provide coaching and training to sales associates, ensuring they have the skills and knowledge to deliver exceptional customer service.
  • Communication: Effectively communicate with store teams, management, and corporate stakeholders to ensure seamless execution of business strategies.
  • Asset Protection: Implement and maintain asset protection strategies to prevent loss and ensure a safe shopping environment.
Requirements:
  • Bachelor's degree or equivalent experience: A degree in business, retail, or a related field, or equivalent experience in a customer-facing role.
  • Strong problem-solving skills: Ability to analyze problems, identify solutions, and implement effective strategies.
  • Inclusion & Diversity Awareness: Commitment to creating an inclusive and diverse work environment, promoting equality and respect for all employees and customers.
  • Ability to work in a fast-paced environment: Willingness to adapt to changing circumstances, prioritize tasks, and manage multiple responsibilities.
  • Team building skills: Ability to build and maintain strong relationships with store teams, management, and corporate stakeholders.
  • Self-starter: Proactive approach to identifying opportunities, taking initiative, and driving results.
  • Strong interpersonal and communication skills: Ability to effectively communicate with diverse groups, including employees, customers, and corporate stakeholders.
  • Drive to achieve results: Focus on delivering exceptional results, meeting sales targets, and exceeding customer expectations.
  • Adaptability / Flexibility: Willingness to adapt to changing circumstances, prioritize tasks, and manage multiple responsibilities.
  • Multi-Tasking: Ability to juggle multiple tasks, prioritize responsibilities, and manage time effectively.
  • Fashion Interest & Knowledge: Passion for fashion, retail, and customer service, with a strong understanding of current trends and industry developments.
What We Offer:
  • Competitive compensation and benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) savings plan, and paid time off.
  • Opportunities for career advancement: Promote from within philosophy, with opportunities for career growth and development.
  • Training and development: Ongoing training and development opportunities to enhance skills and knowledge.
  • Global team of people who celebrate individuality: Inclusive and diverse work environment, promoting equality and respect for all employees and customers.

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