Assistant Manager

6 days ago

Erie, Pennsylvania, United States Build-A-Bear Workshop Full time
Job Title: Assistant Manager

The Assistant Manager is a key member of our team, responsible for driving sales growth, maintaining brand standards, and delivering operational excellence. As a leader, you will be responsible for effectively managing a high-performing team during scheduled shifts.

Key Responsibilities:
  • Lead a team of associates to consistently model the Experience First standards and behaviors
  • Communicate clear expectations and hold the store team and self accountable for achieving all brand, performance and behavior standards
  • Energize associates to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards
  • Delegates to associate team effectively
  • Maintains a positive and motivational style in all communication and actions to promote productivity and ownership
  • Drives associate engagement by recognizing and rewarding employees for outstanding performance
  • Builds a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information for the loyalty program
  • Audits daily punches to ensure accuracy and compliance with BABW payroll and timekeeping policies and procedures
  • Adheres to and enforces all BABW store security and cash management policies and procedures
  • Ensures store is always Grand Opening ready by following opening and closing procedures
  • Operates and maintains all IT systems in accordance with policies and procedures
  • Uses good judgment and partners with his/her Chief Workshop Manager to make necessary decisions within the company's guidelines
  • Insures compliance with all company policies and procedures as well as federal, state, local and provincial laws.
  • Communicates any Guest service and/or and associate issues to the Chief Workshop Manager in a timely fashion and collaborates on resolution of all issues
Additional Responsibilities:
  • Maintains the efficient and productive handling of all merchandise including shipment receipt and processing, floor sets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP)
  • Implements all visual merchandising plans and updates displays using BABW visual standard guidelines and store presentation tools
  • Ensures all safety policies and procedures are followed and accidents are reported timely
  • Partners with the Chief Workshop Manager in the execution of the short and long term store business plans to drive results, improve profitability and maximize business opportunities.
  • Participates in the recruiting, interviewing, hiring, and training of employees as delegated by the Chief Workshop Manager
  • Assists the Chief Workshop Manager to insure compliance with all Federal, State/Provincial and/or local laws and regulations that govern the store's operation
  • Uses good judgment and partners with his/her Chief Workshop Manager to make necessary decisions within the company's guidelines
  • Proactively seeks personal learning and development opportunities to build leadership skills and enhance individual performance
  • Other responsibilities as designated by management
Qualifications:
  • Two + years of supervisory experience with a proven, successful track record in a customer centric business, preferably in restaurant or specialty retail business
  • Minimum of high school diploma or GED equivalent. College degree a plus
  • Is ambitious and success oriented
  • Exceptional leadership and selling skills
  • Models personal and professional integrity
  • Excellent interpersonal communications skills, including verbal and written communication
  • Organized and planful; pays attention to details
  • Is flexible and adaptable in a fast paced work environment
  • Fosters a high energy environment and demonstrates an appreciation for children of all ages
  • Balances the appropriate levels of warmth and dominance in his/her management style
  • Proven success with training and developing associates in order to maximize their potential

Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.

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