Intake Counselor Bilingual
4 days ago
Join our team as an Intake Counselor Bilingual at Bayview Hunters Point Foundation for Community Improvement. As a key member of our team, you will play a vital role in providing compassionate mental health services to individuals and families in need.
Job SummaryWe are seeking a highly skilled and compassionate Intake Counselor Bilingual to join our team. In this role, you will be responsible for screening and determining eligibility for services, answering incoming calls and emails, and providing basic advocacy through case management and support. You will also develop and maintain skills required for the position through seminars, workshops, or other forms of training/education.
Key Responsibilities- Screening and determining eligibility for services over the phone, to those seeking services with Bayview Hunters Point Foundation for Community Improvement.
- Answer incoming calls, voicemails, and emails pertaining to referrals in a timely and professional manner.
- Following established call handling protocols, collect financial and insurance information and work with client's insurance provider to determine financial responsibility and eligibility of benefits.
- For those who are eligible for services, schedule the intake assessment appointment, in accordance with established Agency protocols and procedures.
- Interface with such agencies as the Department of Mental Health and the Department of Public Health, criminal justice services, social workers and others, to give and receive information relative to services.
- Provide basic advocacy through case management and support clients with referrals and linkage to needed community resources.
- Develop and maintain skills required for the position through seminars, workshops, or other forms of training/education.
- Attend and actively participate in all team and staff meetings, supervision and consultation.
- Engage in continuous quality improvement efforts.
- Employee must be bilingual in Spanish.
- Develop and enhance knowledge of crisis intervention techniques and community resources.
- Efficiently use a personal computer and work effectively and efficiently using all Microsoft software and the electronic health record.
- Knowledge of HIPPA requirements, DMH policies, and other state/federal regulations relating to service programs for adults with history of mental illness.
- Strong written and oral communication.
Bayview Hunters Point Foundation for Community Improvement is a nonprofit organization providing care to nearly 200,000 people annually across our programs. We are a national leader in whole-person mental health, crisis care, and substance use services since 1942. Our mission is to provide compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
We value equity, diversity, and inclusion, and we are committed to maintaining equitable practices in our healthcare delivery and workplace culture. We believe healthy teams lead to healthy clients, and we are devoted to the well-being of our staff, volunteers, and communities.
We are an equal opportunity employer/protected veterans/individuals with disabilities. We do not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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