Ecommerce Specialist

2 weeks ago


Nashville, Tennessee, United States VSM Sewing Inc P660 Full time
About the Role

We are seeking a highly skilled Ecommerce Specialist to join our team at VSM Sewing Inc P660. As a key member of our customer service team, you will be responsible for addressing consumer concerns, fostering partnerships with various departments, and managing consumer inquiries.

Key Responsibilities
  • Address consumer concerns related to shipping delays, errors, and damaged goods
  • Foster cooperative partnerships with Sales, Logistics, and Finance to manage eCommerce orders
  • Manage consumer inquiries via phone, email, chat, webform, and social media
  • Process returns and exchanges based on organizational policies
  • Document interactions within a Customer Relationship Management (CRM) tool
  • Report changes in trends impacting customer satisfaction
  • Assist customers with online checkout processes
  • Maintain product and brand knowledge to provide purchasing recommendations
  • Evaluate and identify opportunities to drive process improvements
  • Escalate issues promptly to ensure optimum customer satisfaction
Requirements
  • 3+ years of experience in eCommerce Order Management, including all aspects of order processing
  • 2+ years of call center experience
  • Advanced skills with Microsoft Suite: Excel, Word, PowerPoint, Outlook, and SharePoint
  • Excellent verbal and written communication skills
  • Ability to prioritize and multitask in a high-energy environment
What We Offer
  • A top-notch application spanning multiple platforms
  • Cutting-edge technology
  • A team of experts to work with
  • An open mind for new ideas and methodologies


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