Global Experience Operations Director

2 days ago


Fremont, California, United States Abbott Full time
About the Role

We are seeking a highly experienced and strategic leader to join our team as a Senior Director of Global Experience Operations. As a key member of our leadership team, you will be responsible for developing and executing our global customer experience strategy, driving business growth, and delivering exceptional customer experiences across all touchpoints.

Key Responsibilities
  • Develop and execute a comprehensive global customer experience strategy aligned with business objectives
  • Lead a team of customer experience professionals to design and deliver best-in-class customer experiences
  • Collaborate with cross-functional teams to drive business growth and customer acquisition
  • Develop and implement customer experience metrics and analytics to measure success
  • Identify and prioritize opportunities to improve customer experience and drive business growth
Requirements
  • 15+ years of experience in customer experience operations or a related field
  • Proven track record of developing and executing successful customer experience strategies
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
What We Offer

At Abbott, we offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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