Tier 0 IT Support Specialist

2 weeks ago


Pasadena, California, United States Bay Systems Consulting Inc. Full time
Job Summary

We are seeking a skilled Tier 0 IT Support Specialist to join our team at Bay Systems Consulting Inc. in Pasadena, CA. As a key member of our IT department, you will provide technical support to our end-users, resolving hardware, software, and network-related issues.

Key Responsibilities
  • Provide technical support to end-users via phone, email, or in-person, resolving issues related to hardware, software, and network connectivity.
  • Escalate complex issues to senior technicians or external vendors as needed.
  • Document and track technical issues using our incident management system.
  • Collaborate with other IT teams to resolve issues and improve overall IT service delivery.
Requirements
  • Bachelor's Degree in Computer Science or related field, or equivalent experience.
  • 2-4 years of experience in computer hardware, software, and networking systems.
  • Excellent communication and problem-solving skills.
What We Offer
  • A competitive salary of $21.25 per hour, plus benefits.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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