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Customer Care Specialist

2 months ago

Akron, Ohio, United States Medvetforpets Full time

Client Service Representative

Position Overview

At MedVet, a leading provider in Emergency and Specialty veterinary care, we are committed to delivering advanced medical services, including but not limited to chemotherapy, radiation therapy, cardiac procedures, and rehabilitation. We are looking for dedicated individuals who reflect our core values of Teamwork, Leadership, and Compassion to elevate the experience for both our clients and their pets.

Key Responsibilities

  • Engage with clients and their pets, addressing questions and providing assistance.
  • Support the management of medical documentation and facilitate payment processing.
  • Ensure a friendly and organized reception area for clients.

Required Qualifications

  • Ability to remain calm and composed in high-pressure situations.
  • Excellent communication and customer service abilities.
  • Detail-oriented, self-driven, and effective in a team environment.
  • Aptitude for working efficiently in a dynamic setting.
  • Willingness to adapt to varying work schedules.
  • Basic computer skills; prior experience in a veterinary environment is preferred.

Employee Benefits

  • Career advancement and personal growth opportunities.
  • Comprehensive health, vision, and dental insurance.
  • 401k plan with employer contributions.
  • Paid time off, shift differentials, and on-call compensation.
  • Discounts for employees and pet insurance options.
  • Diverse insurance coverage choices.
  • Support for continuing education.

*MedVet is dedicated to fostering diversity and maintaining a drug-free workplace. Employment is contingent upon successful completion of a drug screening and background verification.*