IT Support Professional

3 weeks ago


Middletown, Rhode Island, United States MIKEL INC Full time
Responsibilities
  • Creation of accounts within multiple applications
  • Provide technical assistance and support for incoming queries and issues related to web based applications
  • Utilize knowledge base and in house developer support to determine best solution based on the issue and details provided by the customer
  • Ask questions to determine the nature of the problem
  • Follow up with customers to ensure issue has been resolved
  • Provide program support to government customer, including general administrative, clerical, writing, and ad hoc programmatic activities
  • Assist in documentation and distribution of secure lab policies and procedure
  • Complete purchasing through DoD ITPR process
  • Tracking of COTS software licenses and renewals
  • Meet daily with government customers to manage tasking requirements and evolving priorities


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